Snoozing a lead • Concierge

If a lead won't require your attention until some point in the future, you can temporarily hide it from your Active Leads Queue by snoozing it. You can snooze a lead for any amount of time, from minutes to months. When the snooze expires, the lead will automatically move back to your Active Leads Queue. You will have the option of receiving an alert when that happens.

To snooze a lead, simply select the snooze button  in the Lead Profile, and follow the subsequent prompts.

You will also be offered the option of snoozing a lead while logging certain events in the Lead Profile, such as "Left Voicemail".

TIP: For longer snooze times, it's a great idea to leave yourself a note stating the reason for the snooze, so you'll remember it when the lead wakes up.

If you need to find a lead after you've snoozed it, you can either use the search feature, or look for it in the Snoozed Leads Queue in your Lead Feed. You can end the snooze before it expires by clicking the snooze icon again, and then choosing the "wake now" button.