The Unclaimed Leads queue

When you see this button    at the top right of your Lead Feed, it means there are leads that were never accepted by the agents they were assigned to. Clicking this button will take you to your Unclaimed Leads queue. This is an optional queue that can be turned on or off by your broker. Think of this as a pool of leads you can farm whenever you need more business.

Each row is an at-a-glance summary of the critical lead information. Clicking on a lead in this queue will open a popup like this:

From here you can claim the lead, which will move it to your Active Leads queue, or just hit the "X" to cancel.

Columns

Waiting

This shows you how long the lead has been waiting to be serviced.

Name

The name provided by the lead when they requested assistance. At times, the system may automatically locate a name if the lead didn't provide one. It uses the lead's contact information to locate the person's information from third party systems. When the lead name is determined from third party services (called an "inferred name"), a special icon shows next to the name.

Last Inquiry Address

This field lists the last address the lead inquired about. If the lead comes to you because they requested a showing, for example, the address of the property to be shown appears here. If the lead sends another message about a different property, the last address inquired about is shown.

Inquiry Source

Describes what action the lead took in order to enter the system.

Source

This column shows an icon indicating where the lead came from. Depending on where your broker generates their leads, their logo may appear here, or it may be a logo from lead providers, such as Zillow or your real estate brand. On a desktop computer, hover over the icon to see the name of the lead source.