When you archive a lead, this is where it goes, so look to this queue if you need to find it again.
Each row is an at-a-glance summary of the critical lead information. Clicking on a lead in this queue opens it in the Lead Profile, allowing you to edit the deals on the lead, send emails, log a telephone call, view messages from the lead, etc.
If you are unable to find a specific lead you are looking for, you can use the search feature by clicking the magnifying glass icon in the header menu.
To reactivate one of the leads in this queue and return it to your Active Leads Queue, click on it to open it in the Lead Profile, then click the "More Actions" icon and choose "Unarchive" from the dropdown.
The name provided by the lead when they requested assistance. At times, the system may automatically locate a name if the lead didn't provide one. It uses the lead's contact information to locate the person's information from third party systems. When the lead name is determined from third party services (called an "inferred name"), a special icon shows next to the name.
Last Inquiry Address
This field lists the last address the lead inquired about. If the lead comes to you because they requested a showing, for example, the address of the property to be shown appears here. If the lead sends another message about a different property, the last address inquired about is shown.
This column shows an icon indicating where the lead came from. Depending on where your broker generates their leads, their logo may appear here, or it may be a logo from lead providers, such as Zillow or your real estate brand. On a desktop computer, hover over the icon to see the name of the lead source.
See also: Archiving Leads