A "lead" in Lead Voyager

Lead Voyager, as indicated in the product name, is a system for managing "leads," which are potential customers who have requested assistance via a website form, mobile app, telephone call, or other contact method.

Leads can come from different lead sources, including your broker and agent websites, your broker's mobile app, or third parties like Zillow, Trulia, Realtor.com, Apartments.com, etc. In order for Lead Voyager to process your leads, your broker will need to either enable Brytelytics on your website/mobile app, or forward leads from third parties to your Lead Voyager Team email address.

Leads arrive in your Lead Feed, in a queue based on your role. Agents get leads from the Awaiting Acceptance queue, or from the Agent Unclaimed queue. Concierges can claim leads from the New & Unclaimed queue, or the Needs Attention queue.

After accepting or claiming a lead, you can see all the lead details in the Lead Profile, as shown in this screenshot from a concierge screen.

For instructions on sending your leads to Lead Voyager, see the help section Getting your leads into Lead Voyager.